COVID-19 related resources

Education and Studies
Templates, Forms, and Other Documents
Government Resources
Small Business Support Resources
Exporting/Trade Resources
Employment/Legal Resources
Mental Health Resources
Toolkits and more
Post-Pandemic Resources
Chamber Resources

Education and Studies

• Social exclusion experiences, and strategies to promote inclusion among immigrant women in the Niagara Region.
  If you are a community service provider or support worker currently employed at a community organization that involves interacting with immigrant women in the Niagara Region, you are invited to participate in this community-based study.

Templates, Forms, and Other Documents

Posters – Mandatory

• “Mask Required”

Posters – Hygiene & Cleaning

• Do Not Enter This Facility
• Symptom screening
• What is physical distancing?
• Cover your cough
• Clean your hands with soap and water
• Clean your hands with alcohol based hand rub / hand sanitizer
• Physical distancing on elevators
• Physical distancing on small elevators – one person per elevator
• Clean regularly touched items
• Clean tools before and after use
• Clean work surfaces often
• Wipe equipment before and after use
• Wash your clothes as soon as you get home

Posters – General Workplace

• Conduct meetings outdoors
• Post health and safety signage in most spoken languages
• Increase space by staggering lunch breaks
• Use boot sanitizing trays
• Stay 2 metres apart while working
  (also available in Spanish – también disponible en español)
• Maintain space between crew members during transport
  (also available in Spanish – también disponible en español)
• Open doors and windows to let in more fresh air
• Get fresh air by going outside during breaks

Posters – Retail

• Minimize contact by having customers pre-pay
• Use cashless payment to limit contact
• Clean payment keypads often
• Ask customers to open car remotely for loading
• Mark pick-up locations
• Ask customers to stay in their vehicles when loading orders

Posters – Equipment

• Maintenance crews should travel in separate vehicles
• One person to offload and onload equipment where possible
• Use your own tools where possible
• Limit the number of people using equipment
• Clean all rental equipment and supplies before and after use
• Wear gloves when using equipment

Posters – Gardening & Landscaping

• Create a planting schedule to help maintain physical distancing
• Post a tending calendar to help maintain physical distancing
• Keep staff physically distanced when watering plants

Guidelines & Templates

• Best Practices for the Employer – Responding to a Suspected COVID-19 Exposure
• COVID-19 Environmental Cleaning and Disinfection for Public Settings Fact Sheet
• COVID-19 Screening Checklist (colour)
• COVID-19 Screening Checklist (monochrome)
• Self-isolation recommendations
• Self-monitoring recommendations
• COVID-19 workplace safety plan template
• Workplace safety plan guidelines
• Tip sheet for Ontario workplaces
• Construction tip sheet
• Ontario construction guidelines
• Guidance on Workers’ Responsibilities With COVID-19 (Symptoms or Exposure) on Construction Sites
• Best Practices for the Constructor – Responding to a Suspected COVID-19 ExposureCanadian Construction Association Guidelines
• Guidance on Construction Facility Hygiene During COVID-19
• Guidance on Tool Sharing (Hand Tools) Constructor/Employer Procedure During COVID-19
• Guidance on Construction Site Trailers During COVID-19
• Ontario Manufacturing tip sheet
• Ontario Manufacturing guidelines
• Ontario Restaurant and food service tip sheet
• Ontario Restaurant and food service guidelines
• Ontario Retail tip sheet
• Ontario Health care tip sheet
• Ontario Health care guidelines
• Ontario Agriculture guidance note
• Ontario Food processing guidance note
• Ontario Education guidance note
• Ontario Childcare guidance note
• Mask Use for Non-Healthcare Workers
• Guidance on In-Person Classroom Training During COVID-19
• Guidance on Emergency Rescue Procedures During COVID-19
• Guidance on Fuelling of Vehicles During COVID-19
• Guidance on Handling and Receiving Packages (All Persons at Work or at Home) During COVID-19
• Guidance on Worker Procedures Handling Paperwork During COVID-19
• Guidance on Cleaning and Sanitizing Inside Your Vehicle During COVID-19
• Guidance on PPE (Cleaning Respirators) During COVID-19
• Guidance on Lunchroom Practices During COVID-19
• Guidance on End of Shift Best Practices During COVID-19
• Guidance on On-site Sanitation During COVID-19
• Guidance on Cleaning and Disinfecting Tools and Equipment During COVID-19
• Guidance on Safe Inspections (For Drivers) During COVID-19
• Guidance on Daily Decontamination (For Drivers) During COVID-19
• Federal Guidelines for PPE Commercial Vehicle Drivers
• Transportation Services Health and Safety During COVID-19
• Guidance on Precautions for Transport Drivers During COVID-19
• Guidance on Shippers and Receivers During COVID-19

French Documents – Documents Français

• Masque obligatoire
• N’entrez pas dans cet établissement
• Couvrez votre toux
• Lavez-vous les mains avec du savon et de l’eau
• Lavez-vous les mains avec désinfectant
• Recommandations concernant l’auto-isolement
• Qu’est-ce que la distanciation physique?
• Une personne par ascenseur
• La distanciation physique dans les ascenseurs
• Prévenez la propagation de la maladie
• Outil de dépistage de la COVID-19
• Avez-vous en ce moment l’un ou l’autre de ces symptômes?

Spanish Documents – Documentos en español

• Espanol monitor herramienta por colour
• Espanol monitor herramienta por negro y blanco
• Limpia tus manos
• Desinfección de manos
• Cúbrase al toser
• Mantén tu distancia
• Enfermedad del coronavirus (COVID-19): Cómo aislarse en casa usted puede tener la COVID-19
• Enfermedad del coronavirus (COVID-19): Cómo guardar cuarentena (autoaislarse) en casa cuando no tiene síntomas pero puede haber estado expuesto al virus
• Listado del chequeo de salud diario

Government Resources

General Guidance and Resources

• Government of Canada: Managing your business during COVID-19
• Government of Canada: Guidance for operating businesses during COVID-19
• Government of Ontario: Resources to prevent COVID-19 in the workplace
• Printable templates and signage from the Canadian Business Resilience Network
• Canada’s COVID-19 Economic Response Plan: Support for Canadians and Businesses
• Government of Ontario: COVID-19 Support for Businesses
• Coronavirus disease (COVID-19): Employment and Social Development Canada Notices
• Innovation Canada business resource matching page

Canada Emergency Wage Subsidy (CEWS)

As a Canadian employer who has seen a drop in revenue due to COVID-19, you may be eligible for a subsidy to cover part of your employee wages, retroactive to March 15. The CEWS has been extended to June 2021, including changes to the rates and top-up calculation. The deadline to apply is January 31, 2021, or 180 days after the end of the claim period, whichever comes later.

• Organizations eligible for CEWS
• Summary of recent changes to CEWS
• Which employees qualify for CEWS
• Calculate your subsidy amount
• How to apply
• Frequently asked questions

Canada Emergency Business Account (CEBA)

The CEBA program offers interest-free credit of up to $40,000 to eligible businesses through their financial institutions. If the balance of the loan is repaid by the end of 2022, $10,000 of the initial loan will be forgiven. Applicants who have received the initial $40,000 now qualify for an additional $20,000, of which $10,000 is forgivable. Applications for the initial loan and the extension are open until June 30, 20201 (extended from March 31). Contact your bank or credit union to apply. For more information on eligibility and the application process, click here.

Canada Emergency Rent Subsidy (CERS)

Canadian businesses, non-profit organizations, or charities who have seen a drop in revenue due to the COVID-19 pandemic may be eligible for a subsidy to cover part of their commercial rent or property expenses, starting on September 27, 2020, until June 2021.

To be eligible to receive the rent subsidy, you must meet all four of the following criteria:

• Have had a CRA business number on September 27, 2020 OR have had a payroll account on March 15, 2020, or another person or partnership made payroll remittances on your behalf OR have purchased the business assets of another person or partnership who had a CRA business number on September 27, 2020, and have made an election under the special asset acquisition rules
• Are an eligible entity (most organizations and individual/sole traders are eligible with the exception of public institutions such as municipalities and crown corporations)
• Experienced a drop in revenue (there is no minimum revenue drop to qualify for CERS)
• Have a qualifying property, i.e. a property that your business owns or rents and uses in the course of its everyday activities. Residences and rental properties leased to arm’s-length parties do not count.

For each claim period, you can claim eligible expenses up to a maximum of:

• $75,000 per business location (base and top-up)
• $300,000 in total for all locations (including any amounts claimed by affiliated entities)

You can calculate your subsidy amount and apply for CERS here.

Canada Emergency Commercial Rent Assistance (CECRA)

The CECRA program is now closed, and has been replaced by the Canada Emergency Rent Subsidy (CERS) program.

EDC Loan Guarantee for Small and Medium-Sized Enterprises

This program provides credit and cash flow term loans to small and medium-sized enterprises. Canadian businesses in all sectors that were otherwise financially viable and revenue generating prior to the COVID-19 outbreak are eligible to apply.

It allows financial institutions to issue operating credit and cash flow term loans of up to $6.25 million to existing clients, with 80 per cent guaranteed by EDC.

This money is to be used for operational expenses, not for dividend payouts, shareholder loans, bonuses, stock buyback, option issuance, increases to executive compensation or repayment/refinancing of other debt.

This program is now available at various financial institutions and credit unions.

BDC Co-Lending Program for Small and Medium Enterprises

This program provides term loans for operational and liquidity needs of businesses, which could include interest payments on existing debt. Similar to the EDC program, this program is available to businesses that were financially viable and revenue-generating prior to the COVID-19 outbreak.

The program is designed in three segments to target support to different business sizes.

• Loans of up to $312,500 to businesses with revenues of less than $1 million.
• Up to $3.125 million for businesses with revenues between $1 million and $50 million.
• Up to $6.25 million for businesses with revenues in excess of $50 million.

Loans would be interest-only for the first 12 months, with a 10-year repayment period.

Work Sharing Program Extension

Work-Sharing (WS) is a program that helps employers and employees avoid layoffs when there is a temporary decrease in business activity beyond the control of the employer. The program provides Employment Insurance (EI) benefits to eligible employees who agree to reduce their normal working hours and share the available work while their employer recovers. Work-Sharing is an agreement between employers, employees and the Government of Canada. The program extension is effective from March 15, 2020 to March 14, 2021. Under the extension:

• the maximum duration of work-sharing agreements is extended by an additional 38 weeks, for a total of 76 weeks
• the mandatory waiting period between agreements is waived
• applicants need only have been in business for 1 year rather than 2.

Access more information here, and download an application form here.

Canada Emergency Response Benefit (CERB)

The CERB program is now closed, but eligible individuals can apply retroactively for periods up until September 26, 2020. The program offered benefits to people ineligible for Employment Insurance who had lost incomes due to COVID-19, including self-employed people and business owners. As of September 27, individuals eligible for Employment Insurance are expected to transition to that program, which has been enhanced. Individuals not eligible for Employment Insurance may be able to claim the new Canada Recovery Benefit (CRB).

Employment Insurance (EI)

As of September 27, 2020, there are some temporary changes to the EI program to help you access EI benefits. These changes will be in effect for one year. If you received CERB through Service Canada, continue completing reports. You will be automatically transitioned to EI unless you have a SIN that starts with a 9, you’re self-employed, or you declared that you returned to work full-time on your CERB report.

If you received CERB through the Canada Revenue Agency, you need to receive all your CERB payments before applying for EI benefits. You can apply after the end of your last CERB eligibility period. Visit EI benefits and leave to determine which benefit is right for your situation and to apply online.

Canada Recovery Benefit (CRB)

The CRB will provide $500 per week for up to 26 weeks for workers who have stopped working or had their income reduced by at least 50% due to COVID-19, and who are not eligible for Employment Insurance (EI). Applicants must:

• have earned a minimum of $5,000 in 2019, in 2020, or in the 12 months preceding their first application, from employment income, self-employment income, Employment Insurance (EI) maternity or parental benefits; or Quebec Parental Insurance Plan (QPIP) benefits
• have stopped working due to the COVID-19 pandemic and are available and looking for work; or are working and have had a reduction of at least 50% in their employment/self-employment income for reasons related to COVID-19
• not receive payments from the Canada Recovery Caregiving Benefit (CRCB), the Canada Recovery Sickness Benefit (CRSB), short-term disability benefits, workers’ compensation benefits, any Employment Insurance (EI) benefits, or Quebec Parental Insurance Plan (QPIP) benefits

Legislation approving the CRB was recently passed and more information will be available soon. The program, when launched, will apply retroactively to September 27.

Canada Recovery Sickness Benefit (CRSB)

The CRSB will provide $500 per week, for up to a maximum of two weeks, for workers who are unable to work because they contracted COVID-19; self-isolated for reasons related to COVID-19; or have underlying conditions that would make them more susceptible to COVID-19. Applicants must:

• have earned at least $5,000 in 2019 or in 2020 or in the 12 months preceding their first application for this benefit from one or more of the following sources: employment income, self-employment income, Employment Insurance (EI) maternity or parental benefits; or Quebec Parental Insurance Plan (QPIP) benefits
• have been unable to work for at least 50% of their normally scheduled work within a given week because of being sick or required to self-isolate for reasons related to the COVID-19 pandemic
• not be in receipt of paid leave from an employer in respect of the same week
• not be in receipt of the CERB, the EI Emergency Response Benefit (ERB), the Canada Recovery Benefit, the Canada Recovery Caregiving Benefit, short-term disability benefits, workers’ compensation benefits, or any EI benefits or Quebec Parental Insurance Plan (QPIP) benefits in respect of the same week

Legislation approving the CRSB was recently passed and more information will be available soon. The program, when launched, will apply retroactively to September 27.

Canada Recovery Caregiving Benefit (CRCB)

The CRCB will provide $500 per week, for up to 26 weeks per household to eligible workers unable to work because they must care for a child under the age of 12 or family member because they are unable to attend their schools, day-cares or facilities due to COVID-19. Applicants must:

• have earned at least $5,000 in 2019 or in 2020, or in the 12 months preceding their first application for this benefit from one or more of the following sources: employment income, self-employment income, Employment Insurance (EI) maternity or parental benefits; or Quebec Parental Insurance Plan (QPIP) benefits
• have been unable to work for at least 50% of their normally scheduled work within a given week because of one of the following conditions:
  • must take care of a child who is under 12 years of age on the first day of the period for which the benefit is claimed:
    • because their school or daycare is closed or operates under an alternative schedule for reasons related to the COVID-19 pandemic
    • because they cannot attend school or daycare under the advice of a medical professional because they are sick with COVID-19, or must self-isolate due to COVID-19 or are at high risk of complications if they contracted COVID-19
    • because the person who usually provides care is not available for reasons related to the COVID-19 pandemic
  • must provide care to a family member who requires supervised care:
    • because their day program or care facility is closed or operates under an alternative schedule for reasons related to COVID-19
    • because they cannot attend their day program or care facility under the advice of a medical professional because they are sick with COVID-19 or must self-isolate due to COVID-19 or are at high risk of complications if they contracted COVID-19; or
    • because the care services or the person who usually provides care is not available for reasons related to the COVID-19 pandemic
• be the only individual from their household claiming this benefit for the week in which they are applying
• not be in receipt of paid leave from an employer in respect of the same week
• not be in receipt of the CERB, the EI Emergency Response Benefit (ERB), the Canada Recovery Benefit, the Canada Recovery Sickness Benefit, short-term disability benefits, workers’ compensation benefits, or any EI benefits or Quebec Parental Insurance Plan (QPIP) benefits in respect of the same week.

Legislation approving the CRCB was recently passed and more information will be available soon. The program, when launched, will apply retroactively to September 27.

Ontario Small Business Support Grant

Applications are open for the new Ontario Small Business Support Grant, which helps small businesses that are required to close or significantly restrict services under the Provincewide Shutdown effective December 26, 2020. Starting at $10,000 for all eligible businesses, the grant provides businesses with funding to a maximum of $20,000 to help cover decreased revenue expected as a result of the Provincewide Shutdown.

A second round of funding was announced on March 24, 2021. Previous successful applicants will receive an additional $10,000 to $20,000, and will not need to re-apply.

To receive the grant, a small business must:

• be required to close or restrict services subject to the Provincewide Shutdown effective 12:01 a.m. on December 26
• have fewer than 100 employees at the enterprise level
• have experienced a minimum of 20 per cent revenue decline comparing April 2020 to April 2019 revenues. New businesses established since April 2019 are also eligible provided they meet the other eligibility criteria

Apply for the grant here.

Businesses: Get help with COVID-19 costs

A guide to provincial government programs such as personal protective equipment cost recovery and rebates for expenses such as property tax and energy bills.

Small business recovery resources

An Ontario Government guide to resources available to businesses with fewer than 100 workers.

COVID-19: Help for businesses in Ontario

An Ontario Government for all businesses – including reopening guidance and financial relief.

Available funding opportunities from the Ontario Government 

The following programs from this Ontario Government directory may be of interest:

• Reconnect Festival and Event Program 2020-2021 (in-person and online event funding)
• Tourism Economic Development and Recovery Fund (for-profit tourism organizations eligible)

Ontario Together

The province’s COVID-19 equipment supplier portal.

Ontario Business Centres

Ontario announced is providing $2,040,000 to support Small Business Entreprise Centres to create a Small Business COVID-19 Recovery Network to enhance services.

Digital Main Street Grants

Resources to help businesses transition to digital services (training and grants).

Advocis Connect

Available professional financial advisory sessions focused on questions about government relief programs and business continuity.

Ontario small business financial literacy resources

CPA Canada Financial Literacy Program guide to resources for small businesses.

Regional Development Program

Program invests in businesses, through funding or services, for programs developing the region (job creation, private investment attraction, business growth etc.).

Small Business Access 

A government guide to support, information and advice for running a small business.

Small business: advice, support services, regulations 

A government guide to support for small businesses and government regulations.

Ministry of Finance Credits, Benefits and Incentives 

A list of tax credits for businesses.

Federal Economic Development Agency for Southern Ontario

This Government of Canada agency delivers funding programs for innovation and economic growth in southern Ontario.

Business grants and financing

A Government of Canada guide to grants, loans, private and public sector financing and how to leverage personal assets. The following funding directory allows businesses to filter information based on their personal business attributes and needs.

Community Futures Development Corporation

These offices offer services and financing to small and medium startup companies. Businesses can search an interactive map to find their local office.

Canada Post

• Businesses that would like Canada Post to hold their mail can apply here,
• Businesses that would like Canada Post to forward their mail to another address here.
• Fees will be refunded, along with any mail holding and forwarding fees charged since March 1st.

Insurance Bureau of Canada

The Insurance Bureau of Canada has launched a website to help businesses with commercial insurance. The website, accessible at https://businessinsurancehelp.ca, has resources for businesses looking for business insurance or experiencing issues with insurance. A The Business Insurance Action Team focuses on Ontario-based small businesses in the hospitality sector, specifically restaurants, bars, pubs and banquet halls, but businesses in all industries can utilize the resources and helpline. Businesses can also call 1-844-2ask-IBC (1-844-227-5422) for assistance, or email oncic@ibc.ca.

Small Business Support Resources

• Canadian Chamber of Commerce Pandemic Preparedness for Business
• Ontario Chamber of Commerce COVID-19 Portal
• CDC’s Interim Guidance for Businesses and Employees
• Restaurants Canada Best Practice Guide for Food Service

Workplace Health and Safety / Federal Labour Standards:

• Workplace health and safety
• Federal labour standards

Digital Tools to Keep Business Communications Open

• Google Hangouts
• Zoom Meeting
• Webex
• Skype
• Facetime (Apple iOS)
• Slack

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Exporting and Trade Resources

In an interconnected global economy, the new coronavirus (COVID-19) is affecting Canadian businesses and their operations. It has resulted in restrictions on travel and public gatherings, as well as supply chain disruptions and market uncertainty.

The Trade Commissioner Service has an unmatched network of over 1,000 business-savvy experts in 160 cities worldwide who help Canadian businesses trade, grow, and succeed. Trade commissioners can provide you with market-specific insights and guidance to help you mitigate the impacts of COVID-19.

• COVID-19 frequently asked questions for Canadian exporters (Export Development Canada)
• Contact a trade commissioner abroad

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Employment/Legal Resources

COVID-19 and Ontario’s Human Rights Code – Questions and Answers
The OHRC has developed a series of questions and answers for understanding your human rights and obligations during the COVID-19 pandemic. These questions and answers cover the rights and responsibilities of employers and employees, tenants and landlords, as well as residential institutions.

Disclaimer: The answers to the questions posed do not constitute legal advice. The OHRC continues to monitor the evolving situation and will update or add to these questions and answers on an ongoing basis as needed.

Changes to Job-Protected Leave
On March 16th, the Province of Ontario  announced  legislation which, if passed, would immediately provide job-protected leave to employees in isolation or quarantine due to COVID-19, or those who need to be away from work to care for children because of school or daycare closures. The legislation would ensure that an employee  will not be required to provide a medical note  if they take the leave. The measures would be retroactive to January 25, 2020, the date that the first presumptive COVID-19 case was confirmed in Ontario.

What this means for businesses:

• Employees will have the right to job-protected leave for COVID-19 quarantine or isolation purposes, or to care for children.
• Employees will not have to provide a medical note for COVID-19 leave.
• Job protection for COVID-19 leave will be in effect from January 25th, 2020 onwards.

WSIB Health & Safety Excellence Program

The WSIB’s Health and Safety Excellence program is designed to help employers on their journey to develop and maintain a healthy and safe workplace.  Participating in the program will make it easier to improve workplace safety, whether they’re just getting started or want to optimize processes they already have in place. Success in the program will earn employers financial rebates and other recognition for their investments in health and safety. All employers are eligible to participate in the program! Find out more.

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Mental Health Resources

For many, the pressure and uncertainty caused by the COVID-19 pandemic is taking a serious toll. Please see the materials below that will help business, employers, and employees manage their anxiety during this time:

Canadian Mental Health

6 tips to respond to employee anxiety about COVID-19

Mental health tips during COVID-19

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Toolkits

Ontario Chamber of Commerce – Pandemic Preparedness Toolkit

Canadian Chamber of Commerce – Pandemic Preparedness for Business

Business Support: Government of Canada
Coronavirus Disease (COVID-19): Resources for Canadian Businesses

Business Development Bank of Canada
Support for Entrepreneurs Impacted by Coronavirus

Business Development Bank of Canada
Business Continuity Plan and Templates for Entrepreneurs

Business Development Bank of Canada (Export Development Canada)
Managing the impact on global supply chains

Employment Insurance and Labour and Occupational Health and Safety
Coronavirus disease (COVID-19) – Employment and Social Development Canada

Ontario Ministry of Health
Stats and Self Assessment Tool

World Health Organization
COVID-19 Information for Business and Employees

Niagara Construction Association
COVID-19 Information for the Construction Industry

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Post-Pandemic Resources

Post-Pandemic Business Playbook
A guide for COVID-19 Pandemic Preparedness and Response

Post-Pandemic Business Resumption Checklist
This guidance document is a self-assessment tool intended for Business Returning after Shutdown of Operations and includes links to credible resources and valuable information to assist you where you have identified gaps.

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Chamber Resources

You matter to us and here are just a few of the ways that we can help:

• Resources: The GNCC is closely monitoring and assessing new developments pertaining to COVID-19, and its impact on Niagara businesses. This rapidly changing situation creates uncertainty and we have gathered and prepared extensive resources to help you through this time (Incl. link to Resources slider with the info as indicated above)
• Digital marketing is of utmost importance to businesses as Niagara practices social distancing. Let us connect you to customers through our social media reach of 21,770 targeted local businesses, entrepreneurs, and engaged community members. With over 170,000 y-t-d impressions across our channels, your message will be heard. Please contact Corrina Massicotte, Director of Operations and Communication, at corrina@gncc.ca for further information.
• Certificates of Origin – We have partnered with the Canadian Chamber of Commerce to provide a fast, easy and effective way to obtain Certificates of Origin using an online platform called TradeCert that allows you to apply for Certificates of Origin from the comfort of your office Certificates-of-origin
• Advocacy – We understand the stress and uncertainty of the last few weeks, and continued uncertainty looking towards the next few weeks and months for the physical and economic health of our community. We are confident that together, we can meet this challenge. In order to ensure this, the GNCC is lobbying for additional measures to help you through the COVID-19 crisis
• Together 
  • The GNCC is reaching out to our members to learn more about their needs, to connect them with the resources they need, and to relay feedback to government.
  • The Chamber has issued a member survey for members to provide feedback during this time.
  • The Chamber is at the table with government officials to share information, provide advice, and problem-solve.

If you are a business owner and you are unsure what steps you should be taking, please contact the Chamber team info@gncc.ca

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