5 de-escalation tips when responding to agitated customers
Having the skills to de-escalate a potentially violent situation has never been more important, especially in retail and other service… more »
Having the skills to de-escalate a potentially violent situation has never been more important, especially in retail and other service… more »
Join us for our March update on COVID-19, vaccination progress and other health news from Dr. M. Hirji, Medical Officer… more »
As the province lifts pandemic restrictions for public places, what are the workplace implications? Should your workplace lift its restrictions… more »
I usually don’t go off on a tangent nor do I share my views outside of my consulting business experiences… more »
Liberals and NDP reach supply and confidence agreement, Niagara Public Health recommends continued mask-wearing, and more. In this edition: Liberal… more »
Join us for Mayor Walter Sendzik’s annual State of the City address, presented by Verge Insurance Group. A look back… more »
Ontario introduces bill to limit disruptions of cross-border commerce, Municipal 511 brings road and emergency info to Niagara, and more…. more »
Land Care Niagara receives grant to plant 40,000 trees, GO-VAXX to visit Pelham, cars led retail sales jump in January,… more »
Modern Niagara—a mechanical and electrical contractor offering a range of services across Canada—has selected the Worldfavor sustainability platform for its… more »