Is your business experiencing increased customer aggression? Safety expert Kristy Cork shares tips on managing angry or agitated customers. Then, Drea Mulligan from Sleeping Giant Brewery offers insights on creating a culture of caring for employees.
Note: This episode was recorded on March 1, 2022. All information presented was in effect at that time. Please check with your local Public Health unit to confirm up-to-date prevention measures that are in place in your area.
RESOURCES
• 5 de-escalation tips when responding to agitated customers: www.wsps.ca/resource-hub/articl…-agitated-customers
• Workplace Violence and Harassment Toolbox: www.wsps.ca/resource-hub/guides…-harassment-toolbox
• Workplace Harassment Policy Checklist: www.wsps.ca/resource-hub/checkl…e-harassment-policy
• Reduce the risk of renewed COVID violence with these 5 steps: www.wsps.ca/resource-hub/articl…-with-these-5-steps
• Reporting Workplace Violence and Harassment Procedures Checklist: www.wsps.ca/resource-hub/checkl…rassment-procedures
• Workplace Harassment Investigations in Small Businesses: Tips for Employers: www.wsps.ca/resource-hub/small-…-tips-for-employers
• Violence and Harassment Prevention: Situational Awareness and De-escalation (half-day virtual workshop): shop.wsps.ca/collections/workpl…-and-de-escalation
• Harassment and Violence Prevention for Managers and Committees/Representatives (2-hour eCourse): shop.wsps.ca/products/work-plac…es-representatives
• Partners in Prevention Health & Safety Conference & Trade Show 2022 Attend the conference session Violence and Harassment Prevention: De-escalation and Situational Awareness on May 3rd: wsps.eventsair.com/partnersinpreve…ence-trade-show
Creating a Culture of Caring with Sleeping Giant Brewery
• Sleeping Giant Brewery: sleepinggiantbrewing.ca/
• Thunder Bay brewery eyes child-care expansion to help community: www.cbc.ca/news/canada/thunder…childcare-1.5996234
Contact Workplace Safety & Prevention Services
• Looking for Small Biz resources and more information? Visit the WSPS Small Business Centre: www.wsps.ca/Small-Business-Centre/Home.aspx
• Have health and safety questions? Contact the WSPS Duty Consultant by email dutyconsultant@wsps.caor call 1-877-494-WSPS (9777).
• Have questions about this podcast or show ideas? We’d love to hear from you! Contact smallbizsafety@wsps.ca
Follow WSPS on social media
• Twitter: twitter.com/WSPS_NEWS
• Facebook: www.facebook.com/wsps.news
• LinkedIn: www.linkedin.com/company/workplac…vention-services
• YouTube: www.youtube.com/user/WSPSpromo
