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Greater Niagara Chamber of Commerce

Small Biz Safety Podcast: Violence and Harassment Prevention: De-escalation Tips

Is your business experiencing increased customer aggression? Safety expert Kristy Cork shares tips on managing angry or agitated customers. Then, Drea Mulligan from Sleeping Giant Brewery offers insights on creating a culture of caring for employees.

Note: This episode was recorded on March 1, 2022. All information presented was in effect at that time. Please check with your local Public Health unit to confirm up-to-date prevention measures that are in place in your area.

Listen Now

• 5 de-escalation tips when responding to agitated customers:…-agitated-customers
• Workplace Violence and Harassment Toolbox:…-harassment-toolbox
• Workplace Harassment Policy Checklist:…e-harassment-policy
• Reduce the risk of renewed COVID violence with these 5 steps:…-with-these-5-steps
• Reporting Workplace Violence and Harassment Procedures Checklist:…rassment-procedures
• Workplace Harassment Investigations in Small Businesses: Tips for Employers:…-tips-for-employers
• Violence and Harassment Prevention: Situational Awareness and De-escalation (half-day virtual workshop):…-and-de-escalation
• Harassment and Violence Prevention for Managers and Committees/Representatives (2-hour eCourse):…es-representatives
• Partners in Prevention Health & Safety Conference & Trade Show 2022 Attend the conference session Violence and Harassment Prevention: De-escalation and Situational Awareness on May 3rd:…ence-trade-show

Creating a Culture of Caring with Sleeping Giant Brewery
• Sleeping Giant Brewery:
• Thunder Bay brewery eyes child-care expansion to help community:…childcare-1.5996234

Contact Workplace Safety & Prevention Services
• Looking for Small Biz resources and more information? Visit the WSPS Small Business Centre:
• Have health and safety questions? Contact the WSPS Duty Consultant by email dutyconsultant@wsps.caor call 1-877-494-WSPS (9777).
• Have questions about this podcast or show ideas? We’d love to hear from you! Contact

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Categorized in: WSPS