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Greater Niagara Chamber of Commerce

Career Opportunity: Executive VP of Operations and Communication

The Greater Niagara Chamber of Commerce (GNCC) is rapidly modernizing and proud to contribute to the renewal of its community by serving 1,600 members that employ more than 50,000 people in our region. The GNCC’s mission to support the success of businesses and organizations to ensure the long-term prosperity of Niagara.

The Position:
The GNCC is creating a new position of Executive VP of Operations and Communication to secure the functionality of business and to drive extensive and sustainable growth.Reporting directly to the President & CEO, the EVP will be leading the organization’s ongoing operation and marketing activities as well as implementing new business services. The successful candidate will be responsible for the following:

  • Provide leadership in client services and value propositions in support of GNCC’s mission
  • Lead the development, implementation, and analysis of communication and marketing strategies
  • Introduce valued business services for clients
  • Advance the organization’s strategic objectives when it comes to engagement with all members of the business community, large and small
  • Monitor emerging industry trends and make strategic recommendations to help GNCC achieve its program and growth goals
  • Serve as the subject matter expert on all marketing and communication related activities deployed through various channels
  • Manage financial and business reports required to monitor the annual operating plan and budget


Responsibilities and Accountabilities:

  1. Manages and facilitates the execution of GNCC’s multi-year strategic plan to ensure business incentives, communication and marketing initiatives keep pace with market trends, client demand, economic needs and industry trends
  2. Implements and manages a digital and social media marketing and communication strategy that addresses business needs and delivers high growth goals
  3. Initiates systematic review of programs, services, pricing and marketing to enhance the ROI in a changing marketplace
  4. Ensures GNCC’s services integrate with private businesses, public sector and associations to improve the overall business services provided to organizations
  5. Formulates joint ventures through sponsorship initiatives, partnerships, and reviewing and assessing alternative options to ensure that the business services are rich and valued by members
  6. Manages a performance-focused team and supports the positive interaction between and among employees and clients to cultivate a professional and dynamic organizational culture
  7. Possess strong financial and business acumen to maximize resources and identify revenue enhancement strategies.


Skills and Attributes:

To be considered for this position, the CEO, with the help from the search committee, is seeking a candidate who has the following key skills and attributes:

Strategic leadership:

  • Thinks strategically, anticipates future trends, and incorporates them into the organizational plan
  • Exhibits superior collaboration and negotiation skills to build consensus
  • Adept at pulling together the right multi-functional internal teams, supplemented by external experts
  • Superior understanding of marketing and communication strategies
  • Leverages data and market perspectives, determines strategic positioning and implements marketing and promotional services


  • Superior, persuasive communication skills
  • Strong presentation, written and verbal communication skills, with the ability to clearly and effectively communicate with various interest groups
  • Exceptional interpersonal skillswith internal and external stakeholders


  • Strategic thinker with a passion for brand marketing, growth initiatives and communication services
  • Demonstrates the characteristics of a highly effective leader
  • High-level relationship-building and connecting skills
  • Brings experience in developing and executing marketing communication campaigns across social and digital channels
  • Possesses sharp acumen in business matters
  • Ability to work well in high-pressure situations, handle changing priorities and strict deadlines
  • Self-motivated and able to work with limited direction.

Qualifications and Experience:

  • Post-secondary degree in Business, Communication and/or Marketing
  • 5 plus years of experience in progressive business-to-business sales management, marketing and communication, or advertising agency
  • Proven track record of developing exceptional campaigns, implementing new business services and exceeding financial and operational goals


Salary and incentives based on experience and skills. Please submit your resume by September 30, 2018 in confidence to Mishka Balsom at Only those chosen for an interview will be notified.

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