Ari Altstedter, Bloomberg News

Activity in Canada’s residential real estate market will moderate from the “unsustainable” levels seen so far this year, though sales will remain at an elevated pace and prices will continue to climb for years to come, according to the latest forecast from the national housing agency.

The number of homes to change hands could climb as high as 602,300 this year from about 550,000 sales seen last year, according to a report released Thursday from Canada Mortgage & Housing Corp. That could push the average price for a home in Canada as high as $649,400 (about US$533,000), a 14 per cent rise from last year.

Designing Customer Journeys for the Post-Pandemic World

Gene Cornfield, Harvard Business Review

As vaccinated millions step tentatively back into an in-person economy poised for growth, the relationships they had with companies they preferred before will resume — but on a trial basis. Spending loyalties will be cemented (or potentially lost to others) based on how well companies understand customers’ new priorities that were forged by the degree of uncertainty, fear, strife, or loss each individual experienced. These considerations will influence not only what customers choose but also how they go about choosing. Your customer journeys must change to reflect your customers’ new preferences and behaviors.

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Leaders Today Need Vulnerability, Not Ego

Nick Pollice, Pollice Consulting Group

Vulnerability is defined as a willingness to show emotions or to allow one’s weakness to be seen or known; the willingness to risk being hurt or attacked. Contrary to some beliefs, the omnipotent leaders are not always the one’s that can guide their organizations through turbulent and uncertain times. Rather, the most effective leader may be the person(s) who are ready, willing and able to show their vulnerabilities.

Vulnerability has quickly become a crucial leadership quality, one a leader must have in order to succeed in todays business world. When leaders show their vulnerability they open themselves up to be judged by others which places them at risk for feeling shame and embarrassment and both are powerful emotions. However, the more a leader knows of themselves to be worthy, regardless of their flaws, the less power shame and embarrassment has over them. Vulnerable leaders are aware that they make mistakes and in doing so they will be judged and be a topic of conversation.