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Greater Niagara Chamber of Commerce

interactive Session with Crystal D’Cunha

Is your Customer Experience(CX) happening by Default or Design? Are you ready to get ahead of your Customers Expectations and Create loyalty.

Join us for a high-level overview of what small / med business’ MUST do to compete in todays business world! Learn how Crystal D’Cunha’s signature approach; The 7 steps to Customer Experience Excellence; will inspire you to IGNITE your Leaders, EXCITE your Employees and DELIGHT your Customers so that you can achieve record breaking success in Customer Experience and increase Profitability!

This workshop is designed for business owners, senior level managers and key contributors to business operations. It’s time to transform your Customer Experience (CX) by design, from the INSIDE out!

Are you ready to WIN and KEEP customers who are loyal for life? Then this is one workshop is a must attend!

You will learn:

  • The 7 key steps to CX Excellence
  • Elements of Design Thinking Like Customer Journey Mapping
  • The importance of letting the customer define their journey
  • The impact CX Design and The Customer Journey has on your bottom line

Date & Time:
April 1, 2022 1:00 pm

4551 Zimmerman Ave, Niagara Falls ON



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