Strategic Plan 2025–2027
Purpose
Champion the Niagara business community.
Vision
A thriving, inclusive and sustainable Niagara.
Mission
Through broad engagement, we advance the interests of our membership with advocacy and services, building prosperity for the people of Niagara.
Guiding Values
GROWTH-ORIENTED
We are forward-thinking and focus on continuous improvement by leveraging past insights and current evidence, while ensuring diverse perspectives guide our progress.
NON-PARTISAN
We remain unbiased, focusing solely on the best interests of our diverse members and community.
COURAGEOUS
We embrace challenges and take bold actions to lead our community forward.
COLLABORATIVE
We foster opportunities for every business and individual to thrive and excel, using evidence to support our direction and intention.
Pillars: I-ABC
INNOVATE
Innovate with Purpose: Continuously innovate to meet the evolving needs of Niagara’s business community. We will leverage technology, streamline our operations, and enhance our service offerings to ensure we provide the highest level of support. We aim to be a resource businesses rely on, offering unparalleled services and opportunities that drive prosperity and inclusivity across the region. We will also invest in the development of our internal team, providing them with the tools, training, and opportunities to innovate and contribute to our growth, fostering a culture where their creativity and expertise can flourish.
Rationale: Innovate will be reflected in all other pillars and strategic actions in this plan. It focuses on the need for efficiency, modernization, and innovation in the Chamber’s operations and services. It addresses the threats of relevance and competition by ensuring that the Chamber’s offerings are cutting-edge and responsive to its members’ real needs, while also engaging and supporting staff to be active drivers of innovation.
AMPLIFY
Amplify Voices: GNCC will continue to advocate fiercely for our members and partners, ensuring that their challenges are addressed, and their successes are celebrated. Through data-driven insights, GNCC will amplify the voices of all businesses across Niagara, using our trusted position to champion policy changes and create impact. In the face of rapid change, we will lead with courage – challenging the status quo, disrupting traditional ways when necessary, and find innovative solutions that propel the region forward.
Rationale: This pillar emphasizes the need to strengthen GNCC’s advocacy by amplifying members’ voices. Through data-informed and evidence- based strategies, GNCC will continue to be the most effective voice for Niagara’s business community, driving change and ensuring its members’ needs are prioritized.
BELONG
Foster an environment of Belonging: We prioritize authentic and strategic connections among members, ensuring that every business has the opportunity to engage through a variety of platforms. We commit to making the Niagara business community a place where everyone can thrive. We will actively engage with and listen to equity-deserving groups, ensuring that our actions reflect the diverse voices of our region. By creating inclusive opportunities and promoting a sense of belonging, all businesses – as well as our internal team – feel valued, heard and supported.
Rationale: This pillar addresses the need to be intentional and proactive about inclusivity and diversity. It emphasizes the importance of including diverse voices in decision-making and ensuring that the Chamber’s actions genuinely reflect the needs and aspirations of all community members. This approach will strengthen the Chamber’s leadership role in fostering a business environment where everyone feels valued and supported.
CAPACITY
Build Capacity for the Future: GNCC will prioritize building the capacity of the organization, its team and members to better serve the Niagara business community. By embracing technology, data, and strategic resources, we will equip our staff and members with tools, training and services they need to succeed. This includes modernizing member services, optimizing operational efficiency, and fostering innovation to meet the evolving needs of businesses across the region. Our goal is to ensure GNCC remains a resilient, resource-rich organization capable of thriving in an ever-changing environment.
Rationale: This pillar focuses on ensuring that GNCC and its team have the necessary resources to meet growing demands. It underscores the importance of technology, professional development, and staffing to ensure GNCC’s continued success in serving its members and achieving its mission. This pillar focuses on ensuring that GNCC and its team have the necessary resources to meet growing demands. It underscores the importance of technology, professional development, and staffing to ensure GNCC’s continued success in serving its members and achieving its mission.
Latest News
Daily Update: February 13, 2025
In this edition: Ontario business confidence improving but remains fragile, report says Marineland applies to break its property up into… more »
NEXTNiagara’s Provincial Election Guide: How to play an active role
No matter where you live in Ontario, voters (18+) will head to the polls on February 27, 2025 to elect… more »
Daily Update: February 12, 2025
In this edition: Premiers meeting at White House amid Trump’s ongoing tariff threat Trump’s metal tariff threats shake up the… more »